Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

 

We do our best to make sure you never need to use this policy. But still for theory purpose here it is : -If an item you ordered from khushitrendz.com does not meet your expectations do write to us and we will happily try to assist you.We are dedicated at khushitrendz.comsurat.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

 

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

The item may be damaged during transit.

Or there might be a manufacturing defect.

Or that a wrong item is delivered to you by mistake.

Item received in damaged condition / manufacturing defect or wrong item -

 

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.We will express ship a replacement item at the earliest possible with no extra shipping cost to you, once we get the wrong item send by you.If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you   about your wishes to make sure you will be happy with the exchange.If you do not want any alternate item then we will refund you in full with no deduction whatsoever.Or any other amicable resolution as mutually agreed with you.

 

Here are some important & helpful guidelines on Returns –

 

Keeping in mind the very basic nature of every outfit/saree, our customers do appreciate that each outfit/saree is individually created,crafted and made to fit perfectly in accordance to measurements/Instructions provided by you once purchased. We respect the customer’s ability to support “No Return No Exchange” policy. Kindly be informed that we shall not be liable to refund or exchange any outfit/saree under any circumstances, neither do we provide any sort of guarantee for the same. Your statutory rights are not affected.We do not provide any guarantee on Color/Fabric/Embroidery/Silk/Zari,etc. Also altered dress/Chaniya Choli/Fall saree, etc. will not be exchanged or taken back under any circumstances. All goods are advised to be Dry Cleaned only, in case of fastening of colors and/or shrinking of Fabric in spite of Dry Clean, kindly note that we will not be responsible for the same as the Dry Clean process is not under our control.

 

Our garments are completely hand made using complex procedure of dyeing, surface ornamentation & stitching. Irregularities within product style may arise which adds to their inherent uniqueness. Owing to complex procedures of natural over dyeing and surface treatments some colors might run and some fabric might shrink.There is a possibility that two outfits altered for the same customer with the same measurement may not give the same fitting. This may be due to the nature of the fabric & also different designers use different silhouette/fitting.Please note that we cannot guarantee a 100%, that fitting will be perfect as fitting preferences can differ from person to person. Should you require any alteration on your garment after delivery please get alternations from your local tailor or send it back to the store, to ensure that we are able to provide the best personalized fitting for yourself. Shipping cost & responsibility of sending product shall be borne by customer.

 

Always email us first if you have a problem on info@khushitrendz.com

 
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